Ordering & Shipping

How do you ship and what does it cost?

Individual art prints are shipped in a cardboard envelope.
Framed prints are wrapped in layers of bubble wrap and packed in a special cardboard box. Art prints will not fit through your letterbox as I choose to use packages that will keep your order unharmed. Each package is shipped with a track & trace code.

Shipping costs per country:
Netherlands: free shipping
Germany, Luxembourg, Belgium: € 13.00 shipping costs

What are the payment options?

Ideal (Mollie), Apple pay, Google Pay, Paypal, Bancontact, Visa, Mastercard, Maestro, Amex, Shop pay and soon Klarna.

When will my order be shipped?

I ship your orders within 48 hours from Monday to Friday.

Track order

After sending you will receive an email with your tracking information. Please check your spam folder if you have not received an email. Also no e-mail in your spam folder? Send an email to irisringeling@icloud.com with your order number and I will email you the tracking link of your shipment.

When will my order be delivered?

Netherlands 1 - 2 working days after shipment
Belgium, Germany, Luxembourg. 2 - 5 business days after shipment

My package is not there yet?

If your package does not arrive or you get impatient, please contact me at irisringeling@icloud.com. Do not forget to mention your order number.

What if an item is damaged?

Check your items when they arrive. If you receive a damaged item, please send an email to irisringeling@icloud.com with a photo of your damaged item (s). We will resend the damaged goods (shipping costs are at our expense) or refund these items.

Return Policy

All other items purchased on www.printsbyiris will be fully refunded within 30 days of receipt. The goods must be returned unused and in the same condition as on receipt and with the original packaging.
Make sure to use a trackable shipping method. I am not responsible for lost packages.

You have the right to return your order within 30 days from the day you find yourself;
a) when you received the item, b) when you received the last item of an order with items delivered separately
If you want to return your order, you must let us know within 14 days of receipt and return the items within 14 days. You cannot cancel your purchase by simply refusing to receive it, but you must first clearly inform me at irisringeling@icloud.com You can return the article or articles to Prints by Iris:
Prints by Iris
Orteliuskade 21-1 high
1057 AC Amsterdam

You are responsible for all shipping costs unless your item is damaged. The items and their condition are your responsibility up to the moment I receive them. I cannot refund damaged or used products. I will send you an email to confirm that your return has been received and the refund has been processed. Your refund (minus shipping costs) will be refunded to the original payment method. It can take up to 5 business days for your refund to appear on your bank statement.